Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 2–5 business days across the UK, depending on the courier.
Do you offer free shipping?
Yes. We offer free shipping on orders over £30 within UK mainland. Orders below £30 are charged a flat shipping rate of £3.99.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
What payment methods do you accept?
We accept secure payments through Shopify supported payment providers, which may include major debit and credit cards.
Can I return my order?
Yes. We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order, provided the item is unused and in its original packaging.
Are all products eligible for returns?
Some items may not be eligible for return due to hygiene or safety reasons, such as opened supplements or personal care products.
What should I do if my item arrives damaged?
If your order arrives damaged or incorrect, please contact our support team as soon as possible so we can resolve the issue.